Terms of Play

These terms apply when you open an account, play games, use a bonus or make a payment with us. You are responsible for following them whenever you use our casino.

Can you play

You must be over 18 and have reached the legal age of majority where you live, whichever is greater. You may participate only where doing so is legal for you. It is your responsibility to check the rules that apply in your jurisdiction.

We cannot open accounts or process bets or transactions for residents of Ontario and Alberta, as well as residents of a number of other countries. We reserve the right to change the jurisdictions from which we will not accept accounts, bets or transactions.

You must play as an individual for personal entertainment. You may not let another person, including anyone under the applicable legal age, use your account. Funds used for play must belong to you or be money you are properly authorised to use.

Your account details

Give accurate and complete information when you register, and keep it current. We may ask for proof of your identity and age before allowing you to play. We can check your details whenever we choose and put the account on hold until the check is complete.

We may limit you to one account per brand. Funds and Casino credits cannot be moved between your accounts or to another person's account. Each offer can be taken once per person, and also only once per family, home address, e-mail address, phone number, payment card or shared computer.

The name on a debit or credit card must match the name registered on your account. If it does not, your account may be suspended. Bank wire and cheque withdrawals are payable only to the registered account name. You may change or add payment details only through Player Services.

Keep your username and password private. Actions completed after the correct username and password have been entered will stand, including financial losses.

When we verify you

We reserve the right to request documents at registration or before processing a transaction. The documents may include:

• Photo ID, such as a passport or driver's licence
• Proof of address, such as a utility bill or bank statement dated within the last 6 months, showing your name and registered address
• Proof that you own the payment method used for a deposit or withdrawal, where applicable
• Proof of income, where applicable

We are required to verify your identity when a single transaction, or cumulative transactions, reaches €2,000 or more or the equivalent in your chosen currency. We may ask further questions or request additional evidence about your age, identity or the source of deposited funds. If you do not send requested documents, your account may be terminated.

Deposits and withdrawals

You must withdraw by the same method used to deposit, up to the amount deposited. Charges may apply. Verification may delay a withdrawal.

Every withdrawal remains pending for a rolling 24 hours while anti-money-laundering checks are carried out. The balance remains accessible and you can reverse the request during that time. Withdrawals are not processed over weekends. Once released, the request moves to processing.

The maximum withdrawal is GBP10,000 or currency equivalent per 24-hour period. If a withdrawal is 5 times or more your lifetime deposits across our group of casinos, your play is reviewed in detail and winnings are paid at €4,000 per week at management's discretion. Progressive wins are exempt from that rule.

We reserve the right to pay winnings in Euros regardless of your account currency or the currency used for the bet. Money held in your account earns no interest. We may return an unwagered deposit or deposit balance to its original payment method. If that is not possible, we may send it to a bank account in your name.

How the welcome bonus works

The welcome bonus must be claimed within 7 days of opening your account. The bonus amount has a 35x wagering requirement before it can be transferred out of the Bonus Balance into the Cash Balance. A cash-in request ends the match bonus. Any attempt to claim it after a cash-in request, whether that request is pending or paid, makes the bonus void.

While a bonus is being played through, you can bet at most €8 per round and 50c per line. Breaking this condition may result in winnings being forfeited. An unused match bonus is forfeited after two months from the date it was claimed.

If you received a welcome bonus and met its wagering requirements, withdrawals may be limited to 6 times your first deposit at management's discretion. Any balance above that limit will be forfeited. Progressive wins are exempt.

Wagering requirements and game contribution rates may differ by promotion or location. Each promotion's own terms prevail where they conflict with these terms.

We may decide that betting patterns amount to irregular play. If we believe you are abusing or trying to abuse a bonus or promotion, bonuses and winnings may be withheld. We may also withdraw the promotion, block your account or terminate access, and may have no obligation to return funds other than your original deposits.

When an account becomes inactive

An account is inactive when it records no login or logout for more than 6 consecutive months. If all of your accounts across our group of casinos are inactive, we may charge a monthly administration fee equivalent to 10 Euros for up to 18 months. Charging stops if the balance reaches zero or the account becomes active. After 18 months, any remaining balance is forfeited.

Errors and game results

A malfunction voids bets, plays and pays. The result recorded by our server governs if it differs from the result shown in your software. Winnings obtained through a hardware or software error may be void. If you abuse an error or malfunction, your account may be closed and deposits or winnings forfeited.

Complaints and escalation

Send a formal complaint by e-mail within 6 months of the issue. Include your username or account number, your first and last name, a detailed explanation, and any supporting evidence or information. Only a complaint sent to the designated complaints e-mail address is treated as a formal complaint.

During a dispute, you have 4 weeks to answer a communication about the complaint. If you do not answer within that period, the matter is considered resolved and you must submit a new complaint to continue. No complaint may be made within 1 week after a withdrawal, allowing normal processing to take place.

If our internal process does not resolve the matter, you may take it to eCOGRA, our independent ADR provider. You will need the Dispute Reference Number issued when the formal complaint process finishes. If you remain dissatisfied after that process, the final step is the Kahnawake Gaming Commission, with the same reference number and the relevant evidence and correspondence.

Currency symbols

The symbol "$" means US Dollars only. "C$" means Canadian Dollars, "£" means Great Britain Pounds, and "€" means Euros.

Your contract

Your gaming contract is with Baytree Interactive Ltd, company number 69691, registered in Guernsey with its office at Ground Floor, Kingsway House, Havilland Street, St Peter Port. The Kahnawake Gaming Commission licenses it under number 01059. Some payments may be processed by Digiprocessing Limited, Gibraltar.