Your Privacy

Information we collect

We collect personal information that you give us when you register, manage your account or contact us. This can include your account and contact details, identity and address documents, payment information, and information you choose to share in e-mails, chats or calls. Communications may be recorded or monitored for support, training and security purposes.

We also collect non-personal technical and usage information. Examples include your browser and operating system, language, screen resolution, device and connection information, pages viewed, clicks, session length, timestamps and gameplay activity. If non-personal information is linked to information that identifies you, we treat it as personal information while that link remains.

Why we use it

Your information helps us create, manage and update your account. We use it to run games and process payments, identify and authenticate access, communicate with you, provide support and handle requests.

We may also use it to send offers and other marketing, understand how our services are used, perform analytics and research, and improve or personalise the experience. Other uses include responsible gaming measures, detecting and preventing fraud or illegal activity, investigating breaches of our rules, and resolving disputes.

You can change your marketing preferences through Customer Services. Even if you opt out of marketing, you may still receive service messages about your account.

Who may receive it

We disclose personal information only where it is needed for a stated purpose. Recipients may include:

• Companies in our group
• Payment providers, processors and banks
• Credit reference agencies
• Auditors, contractors and professional advisers
• Licensing, government and regulatory bodies
• Service providers supporting areas such as hosting, marketing, identity checks, analytics, customer operations and fraud prevention

These recipients may process information for payments, authentication, storage, audits, technical analysis, communications, fraud investigations, regulatory matters or the protection of legal claims.

Your choices and rights

You may ask to access the personal information we hold about you. You may also ask us to correct it, delete it, restrict or stop further use, or send it to you in a machine-readable format. Gambling and reporting obligations can limit these rights.

To request deletion, e-mail [email protected]. We will try in good faith to deal with it.

If you have a data protection complaint, you may also contact the Office of the Data Protection Authority in Guernsey.