Contact Support

Get help with your account

Canadian players can contact live chat in English or French for help with account management, banking, games and bonuses. The Help Centre also covers common questions and account tools.

To register, choose Sign Up and complete the form with accurate details. To sign in, enter the username and password you selected. Deposits are made after signing in and opening the Bank section. Withdrawal requests are also submitted from the Bank section.

Contact Player Services if you need to add or change payment details. These details cannot be updated another way.

Make a formal complaint

Send a formal complaint to [email protected] within 6 months of the issue. Include:

• Your username or account number
• Your first and last name
• A detailed explanation of the issue
• Any relevant evidence or supporting information

If the internal complaint process does not resolve the matter, you may escalate it to eCOGRA with your Dispute Reference Number. The next step, after that process, is the Kahnawake Gaming Commission.

Ask about your personal information

For a privacy or deletion request, write to [email protected]. You may ask to access, correct, delete or restrict use of your personal information, or receive it in a machine-readable format.

Our gaming services are run by Baytree Interactive Ltd, company number 69691, registered in Guernsey with its office at Ground Floor, Kingsway House, Havilland Street, St Peter Port. The company holds Kahnawake Gaming Commission licence number 01059.